Elad Mor

Contact

Who I Am

I'm a tech and IT enthusiast with a passion for web design, development, and automation. I thrive on exploring new technologies and finding innovative ways to solve problems. I believe in the power of technology to connect people and improve lives. Naturally curious and quick to adapt, I enjoy diving into new challenges and continuously expanding my skill set in dynamic environments.

Skills

  • Microsoft Intune, Mosyle (MDM)
  • ABM, ZTE Enrollment
  • Python Scripting, Bash
  • API Automation & Integration
  • O365, Google Workspace, Okta
  • ITSM (Freshworks, Atlassian, Jira)
  • OS (macOS, Windows, Linux)
  • AV (Polycom, Zoom Rooms)
  • Project Management
  • Cisco Meraki (FW’s, Switches, AP’s)
  • Frontend Development
  • Node.js, WordPress Development
  • Google Figma

Projects

  • Preboarding Portal
    All-in-one portal for the organization’s new joiners.
  • Personal Portfolio Website
    An academic portfolio and blog built in WordPress.

Certification

  • Full-Stack Web Development Bootcamp
    June 2023 • Udemy.com

Languages

  • English & Hebrew
    Native or bilingual proficiency

Extras

  • Located in Israel (EMEA) with experience working across U.S. and European time zones.
  • Comfortable collaborating asynchronously with global teams.

Work Experience

Wolt

IT Specialist & Project Manager

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Apr 2024 - Present

  • Leading all IT operations for Wolt Israel (1,400+ employees).
  • Led Wolt Haifa office relocation as Project Manager, handling planning, vendor coordination, and IT setup.
  • Managed MDM Intune and Mosyle for endpoint provisioning and compliance.
  • Automated solutions using 3rd-party APIs to reduce manual effort, such as Slack and Fresh-Service APIs.
  • Provided L2/L3 support for complex user and system issues.
  • Oversaw enrollment of iOS and Android devices using ABM and Google ZTE.
  • Automating processes and integrating plugins using Python and JS.
  • Managing procurement, vendor relations, and IT budgeting for Israel.
  • Ensuring high-quality customer service and adherence to SLA standards.

IT Associate

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Oct 2022 - Apr 2024

  • Mentored junior IT staff providing guidance on complex support issues.
  • Enhanced our FreshWorks ITSM UX/UI, improving font and back-end.
  • Implemented Slack workspace automation to increase efficiency.
  • Utilized Make.com for streamlining workflows and improving IT operations.
  • Managed end-user support and ensured timely resolution for tickets.
  • Collaborating with the global IT team to support over 12,000 employees.

Support Associate

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May 2022 - Oct 2022

  • Delivered exceptional SLA performance through our chat service.
  • Thrived in a high-pressure and dynamic work environment.

Leonardo Hotels

Front Desk Manager

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2019 - 2022

  • Managed bookings, events, and conferences, ensuring smooth management and organization.
  • Spearheaded the development of a technological solution addressing pain points within the hotel.
  • Managed a team of 5 receptionists.

Front Desk Receptionist

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2018 - 2019

  • Awarded Employee of the Year 2018.